Deliveries.
Our Commitment to the Environment. We're committed to reducing our environmental impact. Many orders are shipped in recycled packaging.
Fast and Flexible Delivery. We offer a range of delivery options to suit your needs.
Next-day delivery: Order before 11 am for delivery the next working day (excluding bank holidays). Next-day delivery is £10.
Standard delivery: Typically 2-3 working days.
Available to order: Allow 3-7 working days.
Delivery Charges. Delivery charges vary based on order value, location, and product type. Please see checkout for details.
- Free standard delivery on orders over £40 to most of the UK mainland.
- Additional charges apply to the Scottish Highlands, Isle of Wight, Scottish Isles, and some other areas.
Delivery is £5.99 for orders under £40 to the UK mainland excluding the Scottish Highlands, Isle of Wight and the Scottish Isles or anywhere with an additional cost.
Please note that we are only able to deliver to addresses within the United Kingdom, excluding the Isle of Man, parts of Scotland, Northern Ireland and the Channel Isles.
Delivery Charges.
Delivery charges vary according to the type of goods ordered and cannot be refunded.
Delivery Options. You'll receive an email with delivery options on the day of dispatch. Choose from:
- Changing your delivery date.
- Collecting from a depot or local collection point.
- Safe place delivery (specify location at checkout).
The Scottish Highland delivery area is based on the following postcodes: All postcodes beginning with AB, DD, FK, IV, KW, PA, and PH are charged at £12.00.
The postcodes are set by our couriers and are therefore out of our control. We have subsidised the charge to bring it down to the current level.
The couriers we use for deliveries are either Royal Mail or APC.
You will be required to pay extra for deliveries that may incur a specific delivery cost due to location.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and try to make it right.
Returns.
Any claim for shortages or damages must be made within 3 days of delivery.
Should you wish to return anything bought from us up to 28 days from the delivery date, we will be happy to refund the product provided it is in a fully resalable condition (unless the product is faulty).
Free returns are only offered in cases where the product is faulty.
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. Please return goods by recorded delivery or registered post. Proof of postage is not accepted as proof of delivery.
Should replacement goods be required further postage charge will be made to cover the cost of resending the new items.
If the product returned is not in a fully resalable condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount.
We want you to be happy with your purchase. If you need to return an item, please contact our customer service team for assistance.
Return Address:
Pet Care by Post
Unit 13 Clearwater Business Park
Frankland Road
Blagrove
Swindon
SN5 8YZ
Return the product in its original packaging.
Items you are unable to return include vitamins or supplements, opened medicines, opened food and chew toys.
